B2C/D2C/MARKETPLACE

Boost Retention
With Data Analysis

Use advanced data analytics to understand customer behavior and develop effective
retention strategies, ensuring your eCommerce keeps customers engaged and loyal.

Boost Loyalty

Data-Driven
Retention Strategy

We analyze data to understand buyer behaviors and create targeted retention
strategies that boost customer loyalty, engegement and drive more sales.

01

We Collect Data.
A Lot of Data.

We design event architecture, clean data, and build
a comprehensive Customer Data Platform for you.

02

We Analyze it
To Boost Retention

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03

We Recognize
Buyer’s Behaviors
And Patterns

Gain powerful management dashboards
and actionable insights about customers

04

We implement
tactics to skyrocket
retention

We implement solutions to boost retention,
driving sales and long-term growth.

01

We Collect Data.
A Lot of Data.

We design event architecture, clean data, and build
a comprehensive Customer Data Platform for you.

02

We Recognize
Buyer’s Behaviors
And Patterns

Identify and predict customer
behaviors for personalized engagement.

03

We Analyze it
To Boost Retention

Gain powerful management dashboards
and actionable insights about customers.

04

We implement
tactics to skyrocket
retention

We implement solutions to boost retention,
driving sales and long-term growth.

Retention Tactics You've
Never Seen Before

Achieve unparalleled results with our innovative strategies
to boost customer retention and increase revenue.

+
0
%
Net Revenue Increase
+
0
%
AOV Increase
-
0
%
Churn decrease

Retention Tactics You've
Never Seen Before

Achieve unparalleled results with our innovative strategies
to boost customer retention and increase revenue.

Collect and Enrich Data
from All Your Sources

Collect, unify, and activate any amount of data from anywhere.

Data activation by RetentionQ

Connect RetentionQ platform to your digital properties, data warehouse, backend systems, GA4 and connect all data sources in one single place.

Comprehensive user profiles

Build an advanced data warehouse with comprehensive user profiles, combining historical data, real-time preferences, and buying behaviors—everything you need to dive deeper and understand your customers better.

Deeply understand your customers

Gain deeper engagement insights.

Holistic Customer Overview

Consolidate first-party data from various sources to gain a comprehensive understanding of real-time and historical preferences, behaviors, conversion probabilities, and cross-channel interactions.

Predictive Customer Analytics

Identify, target, and engage customers based on their predicted purchase likelihood or other valuable actions.

Versatile Audience Segmentation

Segment customers into hundreds of distinct cohorts, mapping their preferences and diversifying communication styles and formats, product recommendations, wealth index, and much more.

Personalize
experiences at scale

Craft brilliant experiences.

Predicted customer behaviors

Identify, target, and engage customers according to their likelihood to make a purchase or take other valuable actions.

Smart Personalization for Every Customer

Deliver highly personalized experiences by targeting customers based on their predicted purchasing behaviors and other significant actions.

Messages where they’re most effective

Minimize costs and prevent churn by sending messages to the users who most need them, precisely when they are most effective.

Recommend the right items for every customer

Deliver personalized suggestions for every customer's needs.

Personalized products and content

Drive better outcomes by highlighting personalized items based on each customer’s behavior and purchase history.

Fast, customized upsell engine

Have Braze learn more about your customers and your brand with out-of-the-box AI item recommendations. Easily plug recommendations into any campaign, on any channel.

Test and optimize every step of every customer journey

Enhance every interaction with precise adjustments.

AI-powered testing

Drive better outcomes by highlighting personalized items based on each customer’s behavior and purchase history.

Intelligent timing and channel

Send users the content they love, on the channels they use most, at the times they are the most likely to engage.

Track your key
business metrics

Gain actionable insights with comprehensive metrics.

Custom conversion analysis

Measure the impact of your campaigns and journeys on key conversions with a customizable dashboard that can be sliced and diced based on channel and last touch attribution.

Funnel drop-off reporting

Identify where drop off is occurring in your funnel and take action to fix any leaky bucket.

Impact reporting

Show how your overall customer engagement efforts have driven incremental conversions using global holdout groups.

Retention reporting

Understand how your campaigns and journeys keep customers engaged and coming back for more.

Proven Results

Maximize Retention
with Proven Tactics

Boost retention, loyalty, and sales with our personalized strategies
that enhance customer engagement and drive business success.

Deep Personalization
Hyper Website Personalization
Hyper Automation via SMS / Email
Smart segments

Build Retention Using Email and SMS - custom messaging

Optimize delivery time and frequency and maximize openrate. Personalize messages for better satisfaction.

Loyalise Customers With
Personalized Discounts

Target customers with highest willingness to pay. System will recomend exact discount for each client and automate discount process.

Personalized Upsell

Based on user interests and previous webstie session we canrecomend personalized product up sell just for her.

Personalized Website

Show customers exaxtly what they want to see on your website. Personalized section, communication, articles etc.

Build Retention Using Email and SMS - custom messaging

Optimize delivery time and frequency and maximize openrate. Personalize messages for better satisfaction.

Loyalise Customers With
Personalized Discounts

Target customers with highest willingness to pay. System will recomend exact discount for each client and automate discount process.

Personalized Upsell

Based on user interests and previous webstie session we canrecomend personalized product up sell just for her.

Personalized Website

Show customers exaxtly what they want to see on your website. Personalized section, communication, articles etc.

Build Retention Using Email and SMS - custom messaging

Optimize delivery time and frequency and maximize openrate. Personalize messages for better satisfaction.

Loyalise Customers With
Personalized Discounts

Target customers with highest willingness to pay. System will recomend exact discount for each client and automate discount process.

Personalized Upsell

Based on user interests and previous webstie session we canrecomend personalized product up sell just for her.

Personalized Website

Show customers exaxtly what they want to see on your website. Personalized section, communication, articles etc.

Build Retention Using Email and SMS - custom messaging

Optimize delivery time and frequency and maximize openrate. Personalize messages for better satisfaction.

Loyalise Customers With
Personalized Discounts

Target customers with highest willingness to pay. System will recomend exact discount for each client and automate discount process.

Personalized Upsell

Based on user interests and previous webstie session we canrecomend personalized product up sell just for her.

Personalized Website

Show customers exaxtly what they want to see on your website. Personalized section, communication, articles etc.

High Impact

eCommerce
Use Cases

Customer Success Automation

We identify high-value customers and create a dashboard for Customer Service with the goal of contacting each customer individually.

Product Recomendations

We recommend to Customer Service which products they should recommend to each customer they contact.

Client Insights & Context

We provide Customer Service with detailed context about each client, including their recent website activity and a calculated Wealth Index.

Personalized Upsell

Our algorithms personalize upsells to maximize AOV and can adjust prices based on the calculation of the Wealth Index.

Campaign Optimization

We'll optimize your email and SMS campaigns by tailoring frequency and timing for each customer profile to boost CTR.

Reengagement Tactics

Our algorithms can target lost customers, engaging them with your products through perfectly tailored email and SMS campaigns.

Personalized Communication

RetentionQ helped us achieve a 21% conversion increase by segmenting clients and personalizing email and text campaigns.

Optimized Discounts

We boosted a client’s gross margins by 12% through tailored discount strategies and data-driven insights.

Optimizing Call Centers

We helped a client increase call center revenue by 30% using real-time support and personalized scripts.

21% Conversion Boost - Personalized Communication

RetentionQ helped us achieve a 21% conversion increase by segmenting clients and personalizing email and text campaigns.

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12% Margin Increase - Optimized Discounts

We boosted a client’s gross margins by 12% through tailored discount strategies and data-driven insights.

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30% Revenue Boost - Optimizing Call Centers

We helped a client increase call center revenue by 30% using real-time support and personalized scripts.

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More use cases

Supercharge Your Sales with Data-Driven Retention Strategies

Unlock growth with data-driven retention strategies. Boost customer loyalty, maximize revenue, and propel your business to new heights.

Contact Sales